Update Your Call List

How long has it been since you have updated your call list with your alarm company? It is very important for the central monitoring station to have current and accurate phone numbers to key people in your home or business.

Mobile phone numbers have become very important to add to your call list. You want your security provider to be able to reach you in the event of an alarm, especially if you are out of town or away from the house. The first reason is to alert you of the security breach, the second is to determine what action to take. Is it an environmental sensor? Can you contact someone to check out the house? Was a window contact breached? Motion detector? Should you dispatch the police? Did the new housekeeper walk in who was not on the call list and could not provide a password? Can you cancel the dispatch? (The normal installation procedure or Atronic Alarms is to place each device on their own zone which helps us track to see exactly what device is setting off the system.) The correct contacts and phone numbers on your call list will keep unnecessary dispatches to a minimum, eliminating false alarm fees.

If you receive a letter from your alarm company asking to update phone numbers and contact numbers, don't ignore it. Look it over carefully and make the appropriate changes. The correct information on a call list can help speed up the decision making process, reduce false alarms and keep you updated in the event of an emergency.